Frequently asked questions

All the answers to your questions about Bob the mini dishwasher

ORDERS, PAYMENT AND DELIVERY

How long does the delivery take?
The delivery time of our models varies. 
 
  • Bob Classic and Minimalist are made ready for dispatch within approx. 15 working days.
  • The Premium package is shipped within 3 working days.
Can I buy or test Bob in a shop?

At the moment you can only buy Bob online.

If you want to try it before you buy, check out the Ambassador Program.
 
https://daan.tech/de_en/ambassador-programm/
Is Bob tested before delivery?
Yes!  
 
Every Bob is tested in our factory in France before delivery.
 
This way we can make sure it works when Bob arrives at your home.
Are there any coupon codes?
Yes!
 
We have so-called “Ambassador Codes”. 
 
Here you can find out everything about the Ambassador Programme and how you can earn money with it! 
 
What payment methods are available?
  • Paypal
  • Credit card
We are currently in the process of making other payment methods available. If your preferred payment method is not currently available, please check back later. 
I live on one of the German islands. Can I order Bob?
If you live on one of the German islands and would like to order Bob, please contact us at heybob@daan.tech.
 
There might be an additional delivery charge. 
I may be on vacation during Bob's delivery. What will happen?

We will keep you informed about the delivery of your Bob, but in any case, Bob will not be returned to the factory in France.

The package will be deposited at a post office.

How much are the delivery costs?
The shipping costs depend on the shipping address and the product and are calculated at the checkout.
 
Shipping a Bob model to Germany is 30€.
 
Shipping of the Premium Package is free of charge!
 
Shipping of Bob Cassette, Tablette or Options is 6,84€.

RETURN

My Bob is broken, what do I do?
We are very sorry to hear that.
 
For any problems with your Bob, please contact our customer service. 
 
support-dach@daan.tech
Can I exchange or return my Bob?
If you are not satisfied with your Bob, you can make use of your right of withdrawal within 14 days of receiving your Bob. 
 
Please contact our customer service:
 
support-dach@daan.tech
 
You can find more information about the right of withdrawal in our terms and conditions under article 10.
Where do I request my return label?
You cannot request a return label on our website.
 
For a return, please contact our customer service.
 
support-dach@daan.tech
 
We will arrange a convenient pick-up time for you.

OFFERS AT DAAN TECHNOLOGIES

What offers/ models are available at Daan Technologies?
Daan Tech offers three different models:
 
  • Bob Classic  
  • Bob Premium Package 
  • Bob Minimalist
For more information about the different models and offers go to “Compare Bob models” or click on this link:
 
What are the main differences between the products?
Daan Tech offers three different models: 
 
  • Bob Classic 
  • The Bob Premium package 
  • The Bob Minimalist 
The main differences between the products are the design (colour, door, display) and the features (rinse programmes, LED light, UV-C disinfection module, door opening, Wifi connectivity, …)
 
You can find out more about this under this link. There you can compare the different models:
 
 
 
Where is Bob manufactured?
Bob is being manufactured in our own factory in Vendée, France: The Daan Factory!
 
This makes Bob the only dishwasher that is manufactured in France.

HOW TO INSTALL BOB

Do we have to connect Bob to a water supply?

2 solutions :

  1. You can connect Bob to a conventional water supply, just like a normal dishwasher.
  2. You can choose to use his autonomous 3.9L water tank.
How do you fill the tank?

Like a coffee machine, from the front.

How to know when the tank is full?

There is a sound alert when the water tank is full.

Is the inlet hose supplied?

No, but our Bob Easywater Water inlet hose is available as an option on our website.

Is the water drain hose provided?

Yes, a 1.50 meter drain hose is included with your order when you purchase Bob.

How does Bob drain dirty water?

Bob is equipped with a drain pump and a drain hose. You can put this drain hose directly in the sink, in a bucket or a jerry can.

I do not want to put my Bob next to the sink but underneath. Will the water be evacuated?

Yes, thanks to the drain pump the water rises in the pipe up to 1m20.

What is the length of the power cable?

The power cable supplied is 1.50m long

I want to secure my Bob. Is that possible?

Yes, it is possible to lock your Bob with the Bob Lock anti-theft system. This lock is available as an option when you purchase Bob.

WASHING PRODUCT AND MAINTENANCE

Do I need to maintain Bob? If so, how?
Yes, Bob should be cleaned too!
 
We recommend cleaning the heating disc once a month or every 30 cycles with a non-abrasive sponge and soap. 
 
To clean the pipes and inner tank, use the Rock’n’Roll Cassette every three months or every 90 cycles.
 
For more detailed information on cleaning your bob, please refer to the instruction manual. 
Is the use of the Bob Cassette compulsory?
No, the use of the Bob Cassette is not compulsory. You can also use other detergents. However, the Bob Cassette has been designed by Daan Tech to best suit the needs of Bob.
 
Use Bob+ for automatic reordering of your cassette. This service can be cancelled at any time.
 
However, we recommend that you have a Bob Cassette inserted to protect the nozzles and the plug into which the Bob Cassette is inserted. The cassette can also be empty.
What do I do with my empty Bob Cassette?

As the Bob Cassettes are refillable, keep them. You will receive more information from us soon.

What is the difference between the different Cassettes?
Daan Tech has developed two different Cassettes, specially adapted to the needs of Bob. 
 
  • Pop Cassette is for your dishes. It contains 30 cycles. It is an all-in-one detergent, so you don’t need to add salt or rinse aid. 
  • Rock’n’Roll Cassette cleans your bob thoroughly and removes scale to prevent damage so your bob lasts forever.
What do I do if the water is particularly calcareous?
If the water contains a lot of chalk, we recommend that you clean Bob more often.
 
The best way to do this is to use our Rock’n’Roll Cassette.

SPECIFICATIONS AND ADDITIONAL INFORMATION

What are the external dimensions of Bob?

Width: 34cm (13.4 inches)
Height: 49cm (19.3 inches)
Depth: 49cm (19.3 inches)

The door is 34 cm high (13 inches).

With the fully open door Bob measures 83 cm deep (32.7 inches).

 

Dimensions de Bob le mini lave-vaisselle sur Daan Technologies. Jetez l’éponge, adoptez Bob, le premier mini lave-vaisselle 2 couverts ultra-rapide (cycle rapide de 20 minutes), éco-responsable, intelligent et connecté, portable et autonome (grâce à son réservoir d’eau amovible), design, durable et Made in France.

What is the maximum diameter of plates that can be put in Bob?

The maximum size of the plates is 29 cm in diameter.

Can we put pots or pans inside Bob?

Yes, they can be placed in Bob.

What is the capacity of Bob?

According to the European standard, Bob is a 3 place settings dishwasher.

According to the usage, it is about the daily dishes of 2-3 people:

  • 4-6 plates
  • 4-6 glasses or 4-6 cups or 4-6 bowls
  • a small stockpot or a small pan
  • cutlery (knives, forks, spoons)

The EXPRESS cycle is very short (only 20 minutes), so you can launch several cycles throughout the day.

Where are the knives, forks and spoons placed?

The knives, forks and spoons are placed in the cutlery module which can be positioned in different places of the main basket, according to your needs.

What materials are used for Bob? Are they recyclable?
Bob is injected with polypropylene, it is a recyclable plastic material.
 
Over 50% of Bob’s parts come from recycled plastics.
Does Bob dry the dishes?

Yes, Bob is the first dishwasher to feature an automatic magnetic door opener at the end of the cycle.
This allows natural drying in a few minutes, without consuming energy.

How much does Bob weigh?

Bob weighs 10kg.

Is Bob transportable?

Yes, Bob weighs only 10kg and has two handles on each side to carry it. You can take it with you everywhere, even on vacation!

Can I see the inside of Bob when he is working? What is the point of the porthole?
Bob is equipped with a light disc with energy-efficient LED technology, but extremely bright, to enhance your dishes and set the mood in your kitchen.
 
The porthole is a guarantee of quality and transparency. You will be able to observe your dishes being washed.
How much does the water heat inside Bob?
For the 20 min Express mode: 65°C.
 
According to your choice and the customization of your mode: from 30 to 70 ° C.
Where do I switch Bob on/off?

Bob does not have a power button. If you want to switch him off, remove the power cable from the socket.
Switch him on again by plugging the power cable into a socket.

CONNECTIVITY

What is Bob's Wi-Fi used for?

Bob is equipped with a Wi-Fi connection in order to add many features, such as personalization of the wash cycle.

Can Bob be connected with a connected speaker?

No, not for this first version of Bob.

Can we cut the Wi-Fi connection?

Yes, and Bob will still work!

What information is displayed on Bob's screen?

The different wash cycles, a menu to activate / deactivate the wifi, the water temperature, the duration, and many other features to come.

WARRANTY

How long is Bob's warranty?
Bob is subject to European guarantees: it is guaranteed for 2 years.
What happens after the 2 years?

We ensure Bob’s repairability for 10 years after the date of purchase, or 8 years after the legal warranty. 

If you have any problems with your Bob, please contact our customer service. 
 
support-dach@daan.tech
Can I open and repair my Bob myself within the first two years?

If you want to repair your Bob during the warranty period it will void the warranty. If after your intervention Bob no longer works, we will not be able to take charge of its repair free of charge.

ENERGY AND WATER CONSUMPTION

I have a campervan or converted truck, can I use Bob?

Bob only works on a 220-230V outlet, but it is possible to use it in motorhomes equipped with an inverter of at least 1000W.

What is its energy consumption?
Bob consumes 0.35 kWh/cycle and has energy efficiency class F (according to the new scale).
 
On the old scale, this corresponds to A+.
What is its amperage?

4 amps, maximum power 1000W.

How many liters of water does Bob consume?

Bob uses 2.9 liters of water per Express cycle, which is 5 times less than washing by hand (15 liters for the same amount of dishes).

AMBASSADOR PROGRAMME

What is the Ambassador Programme?
The Ambassador programme allows you to earn rewards by inviting people to adopt a Bob as well.
 
You can earn between €20 and €30. 
 
For more information, click here:
 
 
How does the Ambassador Programme work?
It’s easy! 
 
  1. Log in to your Daan Tech account
  2. Go to the Ambassador Programme section
  3. In the “New Sponsorship” tab, enter the email address of the person you want to sponsor so that they can benefit from a €20 discount on their pre-order of Bob the Mini Dishwasher.
  4. Press “Invite
 
 
For more information about Daan tech’s Ambassador Programme, click here:
 
Who can participate in the Ambassador Programme?

Anyone who has already adopted a Bob can participate in the Ambassador Programme.

What are my advantages? What can I earn?
Through the Ambassador Programme you can earn between €20 and €30 for each successful referral. You will receive this money in Daan Coins, which you can then exchange for euros.
 
But not only do you benefit from the programme, but also the person you recommend Bob to.
 
He/she will benefit from a discount of 20€.
How and where can I exchange my Daan Coins?

To exchange your earned Daan Coins into Euros, click on the ‘Wallet’ tab in the Ambassador section of your account and then on the ‘Request Cash Out’ button.

DAAN POSITIVE CYCLE

What is the Daan Positive Cycle?

The Daan Positive Cycle is our promise to keep our ecological footprint as small as possible.

What are the elements of the Daan Positive Cycle?
The Daan Positive Cycle includes 5 main elements:
 
  • Saving Water
  • Fighting against Single-Use Plastic  
  • Manufacturing from Recycled Plastic
  • Creating inclusive jobs in Europe 
  • Using sustainable Packaging Solutions
 
Learn more about the 5 main elements of the Daan Positive Cycle:
 
Where can I find out more about the Daan Positive Cycle?

Under this link you will find all information about the Daan Positive Cycle:

Daan Positive Cycle