FREQUENTLY ASKED QUESTIONS

All the answers to your questions about Bob the mini dishwasher

PRE-ORDERS AND DELIVERY

When will be the first deliveries in Europe?

Bob is being industrialized in our own factory in Vendée, France: The Daan Factory!

Production will start in summer 2020 and first deliveries will begin in October 2020.

To date, we have received over 6000 pre-orders. This is why all new pre-orders registered will be delivered from November 2020.

Is it possible to modify my pre-order? Color, personalized message or delivery address.

Yes! You can modify your order in My Account > My Orders.

You can:

  • Change the color of your Bob’s door
  • Change the color of your Bob’s body
  • Add, modify or delete a personalized message on the back of your Bob
  • Change your delivery address
  • Change or add a phone number to ensure the proper delivery of your Bob

 

CAUTION: If you have pre-ordered several Bob, you will have to make the modifications for each Bob.

Do I have to pay in one time or can I pay in installments?

You have two options:

  • Immediate secure payment by credit card (VISA, Mastercard)
  • Payment in 3 installments (free of charge & secured by credit card)

This choice is proposed on the final checkout page.

Why is delivery so long?

We are reviving a sector that no longer existed in France, we need to recreate a production line and hire people which takes a little time. But rest assured that we are doing our utmost to be productive and to deliver Bob as quickly as possible.

What guarantee do I have to be delivered? Can I be refund?

We will deliver Bob in any case since his production starts this summer.

In accordance with our Terms & Conditions you have a pay back period of 14 days from the delivery date of the product.

I live in the French overseas territories, can I receive Bob?

Bob doesn’t travel outside of the EU, United Kingdom and Switzerland. We will keep you informed if this changes.

I live in the USA, Canada ou Japan, can I get Bob?

Bob is designed in 220-230 V. The manufacturing standards are also different. Another version of Bob will be developed soon for your country. Stay tuned!

I may be on vacation during the delivery, what will happen?

We will keep informed of the departure of the first expeditions, but in any case the carrier will not return Bob to the factory, the package will be deposited in a post office.

CONNECTIONS

Do I have to connect Bob to a water supply?

You have 2 solutions:

  1. You can choose to connect Bob to a water supply like a traditional dishwasher
  2. You can choose to use its built-in water tank (working without water supply connection)
How do I fill the water tank?

Like a coffee machine, from the front.

How do I know when the water tank is full?

There is a sensor in the tank that alerts you by an audible signal when the tank is full.

Is the water inlet hose provided?

A 1.50 meter long water inlet hose is available as an option from Bob’s product page.

Is the water drain hose provided?

Yes, a 1.50 meter drain hose is included in your order when you purchase Bob.

What is the length of the drain hose provided?

The drain hose measures approximately 1.50 meters.

How does Bob drain dirty water?

Bob is equipped with a drain pump and a drain hose.

You can place this hose directly in the sink, in a bucket or jerry can, or in a waste water outlet.

The maximum height of the drain point is 1m20.

What is the length of the power cable?

The power supply cable measures 1.50 meters.

I want to secure my Bob, is it possible?

Yes, it is possible to lock your Bob with the Daan Lock anti-theft system. This lock is sold as an option when you order Bob.

WASHING PRODUCT AND MAINTENANCE

Which kind of detergent should I use with Bob?

Don’t use dishwasher tablets: on short cycles, they do not have time to dissolve.

Daan Tech will offer a special Bob washing product.

How to maintain Bob? The water from my home is very calcareous?

We recommend that you do an empty cycle once a month, and clean the heating disk with a damp cloth.

TECHNICAL CHARACTERISTICS

What are the external dimensions of Bob?

Width: 34cm (13.4 inches)
Height: 49cm (19.3 inches)
Depth: 49cm (19.3 inches)

The door is 34 cm high (13 inches).

With the fully open door Bob measures 83 cm deep (32.7 inches).

 

Dimensions de Bob le mini lave-vaisselle sur Daan Technologies. Jetez l’éponge, adoptez Bob, le premier mini lave-vaisselle 2 couverts ultra-rapide (cycle rapide de 20 minutes), éco-responsable, intelligent et connecté, portable et autonome (grâce à son réservoir d’eau amovible), design, durable et Made in France.

What is the maximum diameter of plates that can be put inside Bob?

The maximum size of the plates is 29 cm in diameter.

Can I put pots or pans inside Bob?

Yes, they can be placed in Bob.

What is Bob's capacity (place settings)?

According to the European standard, Bob is a 2 place settings dishwasher.

According to the use, it is about the daily dishes of 2 people

  • 4 to 6 plates
  • 4 to 6 glasses or 4 to 6 cups or 4 to 6 bowls
  • 1 small saucepan or frying pan
  • Knives, forks, spoons

The EXPRESS cycle being very short (only 20 minutes), you can launch several EXPRESS cycles throughout the day, and modify the basket configuration according to the type of dishes to be washed.

Where are the knives, forks and spoons placed?

The knives, forks and spoons are placed in the cutlery module which can be positioned in different places of the main basket, according to your needs.

What materials are used for Bob? Are they recyclable?

Bob is made from injected polypropylene, it is a recyclable material.

More than 50% of Bob’s parts come from recycled plastic.

Does Bob dry the dishes?

Yes, Bob is the first dishwasher with an automatic door opening at the end of the cycle. This allows natural drying in minutes, without consuming energy.

How much does Bob weigh?

Bob weighs 10kg.

Can I carry Bob?

Yes, Bob weighs only 10kg and has two handles on each side to carry it. You can take it everywhere with you, even on vacation!

Can I see the inside of Bob when he's washing? What is the interest of the porthole?

Bob is equipped with an energy-efficient but extremely bright LED technology light disk to enhance your dishes and add flair to your kitchen.

The porthole is a guarantee of quality and transparency. You will be able to observe your dishes being washed.

How hot is the water inside Bob?

For Express mode 20 min: 60°C.

According to your choice and the personalization of your cycle: from 30 to 70°C.

CONNECTIVITY

What is the Wi-Fi for?

Bob is equipped with a Wi-Fi connection in order to add many features, such as personalization of the wash cycle.

Do I need a smartphone to launch Bob?

No, Bob has his own buttons. You don’t need a smartphone.

Can Bob be connected with a smart speaker?

No, not for this first version of Bob.

Can we turn OFF the Wi-Fi connection?

Yes, and Bob still works!

What information is displayed on Bob's screen?

The different washing cycles, a menu to turn ON/OFF the Wi-Fi, the water temperature, the duration, and many other features to come.

WARRANTY AND REPAIRABILITY

How long is Bob's warranty?

Bob is subject to European guarantees: he is guaranteed for 2 years.

What happens after 2 years?

We provide Bob with repairability for 10 years after the date of purchase, which means 8 years after the legal warranty.

The parts of the machine will be available on our website at cost price (shipping not included). You can repair your Bob yourself by opening it at the back very easily.

Can I open and repair my Bob myself in the first two years?

If you want to repair your Bob during the warranty period it will make the warranty fail. If as a result of your intervention Bob does not work anymore we will not be able to take charge of his repair for free.

ENERGY AND WATER CONSUMPTION

I have a motor home, camper van, RV, can I use Bob?

Bob operates only in 220-230V, but it is possible to use it in motorhomes equipped with an inverter of at least 1000W.

What is its energy consumption?

Bob consumes 0.35 kWh/cycle, energy class A.

What is its amperage?

4 amps. Maximum power 1000W.

How many liters of water does Bob use?

Bob consumes 2.9 liters of water per Express cycle, 5 times less than a hand wash (15 liters for the same amount of dishes).